Technician Admin Panel

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Add Admin/Tech

Manage Users

All Tickets

Companies

Settings

Statistics

Create New Account

Full Name *

Email Address *

Password (leave blank — user will set it on first login)

Role *

Role Permissions:

Administrator: Full access - manage all tickets, users, and settings
Technician: View and respond to tickets, update status
Site Administrator: View, reply to, and update status of tickets for their own company/site only — lets management keep an eye on their organization's tickets
User: Create and view own tickets only

User Management

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All Support Tickets

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Manage Companies & Sites

Add New Company/Site

Company/Site Name *

Status

Parent Company (leave blank if this is a top-level company)

Description (Optional)

Existing Companies & Sites

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System Settings & Branding

Company Logo

Current Logo

No logo uploaded

Upload New Logo

Choose Logo

Recommended: PNG or SVG, max 500KB
Ideal size: 200x50px

Email Settings

Email configuration is stored in server.js. To change email provider or credentials, edit C:\inetpub\helpdesk\server.js and restart the service.

System Statistics

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Quick Actions

Open Helpdesk

Edit Company / Site

Name *

Description

Parent Company (leave blank for top-level)

Change User Role

New Role

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